In which business functions within your organization have you currently adopted or expect to adopt Generative AI?​

Customer Service​47%

HR28%

IT (including Software Engineering)​69%

Marketing and Sales35%

R&D23%

Others23%

Don't Know5%

1142 PARTICIPANTS
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2 years ago

Cybersecurity UX are 2 areas with tremendous potential too

CHIEF TECHNOLOGY OFFICER in Government2 years ago

Too many concerns on governance and security of data to allow govt to move out

Partner | Practice Leader - Technology C in Services (non-Government)2 years ago

More on the marketing side vs sales

2 years ago

Where’s security?

CIO2 years ago

Research for production of knowledge assets

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We're consistently great at it14%

We are mostly doing a decent job71%

We need to get better at it14%

We rarely do a good job at it1%

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Significant increase

Moderate increase50%

Minor increase25%

Neither – budget will likely be the same25%

Minor decrease

Moderate decrease

Significant decrease

Unsure for now

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