Are business leaders at your org using knowledge graphs to answer business questions?
Yes73%
No24%
Not sure3%
157 PARTICIPANTS
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As a workflow management / Service desk / Help-Desk / Support center key stakeholder, do you consider this activity fully optimized within your company?
If not, what would be the top 2 elements that could be improved the most according to you?
Costs involved by this activity (external and internal)24%
Response time / waiting time / resolution time70%
Resolution quality40%
Automation20%
Knowledge / skills / know-how / expertise8%
What capabilities do you have to control AI access to data sources at your organization?
data security posture management 54%
data loss prevention 77%
data access governance 46%
encryption 38%
privacy enhanced technology 8%
use of synthetic data 15%
None, not using AI
