What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply.

Lack of communication22%

Tool is not adopted organization-wide28%

Lack of integration42%

Cost37%

Unclear objectives24%

Poor data quality25%

Implementation time is too long21%

Incorrect deployment type19%

Lack of training18%

Lack of resources12%

Lack of leadership oversight10%

Lack of scalability5%

Other (please list in the comments)

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Director in Manufacturing3 years ago

Challenging to convince Sales to use it in its entirety. They mostly see it benefiting management. Especially those who are primarily compensated by commissions

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External delays21%

Unrealistic timeline41%

Bottlenecks32%

Insufficient staffing40%

Underestimated costs31%

Inadequate budget management18%

Delayed funding20%

Project plan lacks detail16%

Changes in scope22%

Changing client expectations14%

Changing internal expectations6%

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Sales and Marketing5%

Operation37%

Customer Interaction20%

Compliance17%

Risk and Fraud Management7%

Strategic Planning4%

Finance/Accounting4%

Data Security and Privacy3%

View Results