What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply.
Lack of communication24%
Tool is not adopted organization-wide29%
Lack of integration40%
Cost35%
Unclear objectives22%
Poor data quality23%
Implementation time is too long20%
Incorrect deployment type18%
Lack of training18%
Lack of resources11%
Lack of leadership oversight9%
Lack of scalability4%
Other (please list in the comments)
411 PARTICIPANTS

Challenging to convince Sales to use it in its entirety. They mostly see it benefiting management. Especially those who are primarily compensated by commissions