What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply.

Lack of communication26%

Tool is not adopted organization-wide35%

Lack of integration49%

Cost46%

Unclear objectives29%

Poor data quality25%

Implementation time is too long19%

Incorrect deployment type11%

Lack of training18%

Lack of resources14%

Lack of leadership oversight11%

Lack of scalability7%

Other (please list in the comments)1%

Always12%

Often56%

Sometimes23%

Rarely5%

Never4%

Very likely6%

Likely64%

Moderately likely20%

Moderately unlikely5%

Unlikely4%

Very unlikely1%

Unsure1%