Did you recognize any value switching to the new Microsoft Unified Support model?! Was the cost increase worth it?!
Yes, totally worth it39%
No, bring back the Premier Support37%
Some value but not worth the price23%
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I'm looking to create several strategic roadmap documents for senior management for a variety of platforms including ServiceNow and Salesforce. I need to consider the following points also: • Higher level "Why we are doing it" • Wider business benefits • Business Objective based • Need to include things being Secure & Resilient • Consider Tech Debt Does anyone have any examples of something similar they would be willing to share to give my ideas on the format and approach?
We recently implemented DMARC. We are interested in implementing BIMI on top of that, but we are doubting about some key points before going further : logo unicity / reuse, email providers support... Has anyone already configured/deployed BIMI for an organizational domain? Any recommendations and/or warnings?
We are in the process of evaluating various Partner Dematerialisation Platform (PDP) for e-invoicing in France and other European countries. Currently, we are specifically evaluating for France e-invoicing government requirements but I understand that various other EU countries and UK is also moving towards making e-invoicing in the near future. I would like some suggestions on which PDP providers should we evaluate for our e-invoicing needs and which ones are the leading PDP providers. We would like to select a PDP provider who can support us also when e-invoicing is rolled out by governments in other countries as well globally.
Are you excited about going back into the office?
Yes - I can't wait to see my coworkers. It will help with my day-to-day job role.60%
No - I like the established routine I made during the COVID-19 pandemic and I'm not interested in changing that.39%
Only a developer can usefully check a developer.
Strongly Agree13%
Agree59%
Neither Agree nor Disagree15%
Disagree11%
Strongly Disagree
It took us a long time to get our heads around Unified Support and accept the inevitable, i.e. that it would cost way more than we were paying for the very targetted use of Premier that we previously had. On the other hand, the move finally allowed us to ensure that our most critical MS use-cases, PowerBI and Dynamics 365, finally had an appropriate level of support, as Microsoft never really addressed the support topic head-on during the projects that implemented those technologies.
Overall I think the model mostly makes sense, especially now that they have descoped the perpetual licenses after one year if you don't have SA.
It is pricey, though, especially for Azure, and you end up paying for support for products where you really don't need much if any (Office, Windows...). I continue to have some concerns regarding the overall quality of support, which lags behind e.g. AWS Enteprise Support, and would like to have the ability to better "tier" support services, especially for critical apps such as Dynamics 365.
Finally, I think the terms around the scope of US are not clear enough: can you exclude some entities or some contracts from your US scope ? The messaging around US says no, the T&Cs don't really say anything, and ultimately it seems there is some wiggle room.