Do you evaluate your IT budget quarterly, annually or other?
Quarterly61%
Annually37%
Other (comment below)1%
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I'm looking to connect with large hospital systems using ServiceNow to discuss CMDB maturity and governance practices.
If you've implemented a mature CMDB in healthcare, I'd appreciate learning from your experience. Happy to share our approach and exchange insights.
Our IT department is refreshing our SLAs and KPIs for Incident Management. I would like to know who is a recognized authority on industry averages for IT Service Management processes for the service desk? Below are examples of what I am looking for an industry average on. P1 95% resolved within 4 elapsed hours P2 90% resolved within 8 service hours P3 85% resolved within 3-5 days P4 85% resolved within 28 days
The software costs too much30%
It takes too long to set things up and getting started39%
There is just not enough time to introduce anything at all21%
It is not clear that there are any benefits for us6%
There is not enough good technology1%
In the past 6 months, has your organization had to abandon any AI projects due to cost?
Yes, AI tool cost was too high8%
Yes, talent costs were too high27%
Yes, costs for both AI tools and talent were too high25%
Not yet, but we may have to31%
No, our AI projects are within budget9%
N/A, we have no AI projects
I'm a big fan of doing it once a month. I like to make decisions based on data and analysis. By looking at finances and budgets regularly, I gather essential data and make it easier to manage the organisation agilely.
Of course, this approach will only work for some types of organisations and depends on the organisation's size.
Additionally:
- More frequent reviews might be necessary if your industry/company is rapidly changing.
- Long-term, capital-heavy projects benefit from annual planning.
- Agile, tech-focused projects need more frequent revisions.