Have chatbot projects meaningfully impacted your revenue or cost?

Great point Chris, at the moment the technology is still in its infancy. I think with the new GenAI ChatBots are becoming better ever month, as they can tap into huge large language models and datasets, to give more accurate and timely answers. Additional to this, I did read some recent research that people prefer to use chatbots when there is no one to talk to at all. However, enterprises should closely monitor their use and see if they add value and do not damage the customer or brand experience.