How have your Centers of Excellence (CoEs) contributed to the success of your organization?

Process Management

Improved efficiency and productivity22%

Increased innovation and competitiveness51%

Reduced costs18%

Improved customer satisfaction6%

Other (please share)3%

142 PARTICIPANTS
2.3k viewscircle icon1 Comment
Sort by:
Managing Partner in Miscellaneous3 years ago

8 times out of 10, this is a wasted effort and yields no tangible result.

1 time out of 10, it does more harm than good, empowering prima Donnas and hampering creativity and autonomy by teams.

1 time out of 10, it is a total game changer and yields orders of magnitude ROI by empowering and supporting teams without becoming the IT Police or center of control.

The key is that the CoE is an internal consulting and support organization whose charter is to help and enable and guide - not to take control by force and “lay down the law.” This is where we see many companies get it wrong, at least when it comes to a cloud CoE.

Content you might like

Which tech conference do you intend to attend in person next year or have already participated in this year, and what motivated your choice?

Read More Comments

Digital transformation isn’t just about new tools, it’s about changing how teams work. Key lessons I’ve observed: 1. Start with process bottlenecks, not technology 2. Empower cross-functional teams 3. Measure outcomes, not outputs   What has been the most surprising lesson your teams have learned during a transformation?

Read More Comments

What's the most important friction in deploying Robotic Process Automation (RPA) in your company?

Cost of RPA products25%

Lack of developers who can code RPA applications43%

Amount of customization needed to automate business processes27%

Lack of RPA code maintenance resources4%

View Results

Which process mapping software does your organization use to map out current processes and future workflows?

Read More Comments

Has your company pursued any cybersecurity accreditations or certifications strictly for cyber insurance policies? (select all that apply)

Yes, we have pursued new accreditations or certifications strictly to help reduce our cyber insurance premiums25%

Yes, we have pursued new accreditations or certifications strictly to obtain cyber insurance53%

No, we have not pursued new accreditations or certifications strictly for reasons related to cyber insurance38%

We do not have cyber insurance10%

Not sure1%

View Results