How many days in advance do you plan if you need to renew, change, or terminate a SaaS app?

Just before the renewal4%

A few days in advance36%

A few weeks in advance26%

A few months in advance29%

A few years or more in advance3%

798 PARTICIPANTS
6.9k viewscircle icon1 Upvotecircle icon2 Comments
Sort by:
Strategic Banking IT advisor in Banking2 years ago

It really depends on 2 factors:
- What is the footprint of the application?
- Do you need to replace it?

Terminating a contract without replacing the application or migrating the data elsewhere is quite straightforward.   But it rarely happens.   You either need the data back because you already have a replacement solution OR you need to find a replacement solution and it could take a while. 

As Chris said, it could take years of planning in some cases.

Director in Manufacturing3 years ago

In general a few months but if it were SalesForce or Other large footprint apps it would be years

Lightbulb on3

Content you might like

Yes61%

No33%

Unsure5%

View Results

ServiceNow43%

SysAid15%

Manage Engine Service Desk Plus14%

Atlasian Jira Service Desk13%

FreshDesk7%

SolarWinds3%

Zendesk3%

View Results