How Do You Measure Your Automation?

We have a set of I&O metrics that we track16%

We measure with business metrics35%

We have both I&O and business metrics we use19%

We don’t have formal metrics we use24%

Metrics, what are they?5%

298 PARTICIPANTS
5.5k viewscircle icon3 Upvotescircle icon1 Comment
Sort by:
2 years ago

We are light on business metrics and is a focus to formalize in 2024

Content you might like

What’s your approach to helping direct reports within the IT department develop their leadership skills?

Read More Comments

When it comes to a generic Enterprise Service Desk, what percentage of Tier 1 issues will be solved by AI bots rather than humans in 4-5 years?

>90%13%

50-90%54%

25-50%22%

<25%11%

View Results

Do you expect IT funding to increase/decrease overall for 2026?

Expecting a significant increase 17%

Expecting a slight increase 33%

Expecting funding to remain flat 50%

Expecting a slight decrease

Expecting a significant decrease

Unsure/can’t say

View Results

Has anyone used CMMI Cybermaturity framework to benchmark or improve Cybersecurity maturity? I believe it is suitable to large organizations and not small or medium ones. It also needs a lot of time in order to show improvements, do you agree?

Read More Comments

I am curious to know if there are any good resources for 'talent pipeline' use cases regarding how other companies efficiently or effectively pipeline candidate talent from an HR perspective? Realizing there might not be much out there, but any help is appreciated.

How Do You Measure Your Automation? | Gartner Peer Community