If you are offering or considering a Buy Now Pay Later solutions for your customers, what are the biggest challenges you are facing?
Technical integration28%
Evaluating ROI56%
High transaction fees43%
Associated operational costs (eg customer service)35%
Retaining control over the customer/user experience27%
Other (comment below)3%
None of the above7%
Content you might like
Accountability - There's no system for accountability - we just rely on people keeping their word33%
Innovation - There's a structured process to contribute an idea and see the eventual outcome and decisions53%
People - Our company finds it difficult to do any of the above33%
People - Laggards hold things back but certain people and teams make it happen31%
General - We find it difficult to do any of the above15%
IT - We are held back from most of the above by legacy systems and a dependence on IT24%
Processes and Workflow - We've reached a point where email, chat and documentation have been replaced with accountable tasking and repeatable processes17%
Processes and Workflow - We publish processes or documentation and try to keep it up-to-date13%
Something else (comments below)1%
Business (i.e. Finance/HR/Procurement)29%
IT Teams69%
Other (comment below)1%