If your organization has utilized AI to reduce headcount on one team, has it ever led to an increase on another team, nullifying the cost savings?

Machine Learning (ML)Artificial Intelligence (AI)

Haven’t used AI to reduce headcount34%

Used AI to reduce headcount, no increase in hires elsewhere37%

Used AI to reduce headcount, led to increase in hires elsewhere15%

Used AI to reduce headcount, but haven’t tracked impact to other teams5%

Too soon to tell9%

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Head of Transformation in Government5 months ago

It would be very good @Gartner for you to take this, feed it into research and provide case studies. 44% of respondents claim AI reduced the headcount definitively. I would love to know what use cases, how effectively staff were reduced, and other details. This would be very very good insight from Gartner, via its research system, or directly from the peers who are leading in AI benefit delivery.

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