Intelligent Process Automation (IPA) is the use of technology, such as artificial intelligence and machine learning, to automate and optimize business processes. It aims to improve efficiency, reduce costs, and enhance decision-making. How far along is your company?

IPA has significantly improved our operations.5%

IPA has not brought much change to our operations.27%

IPA is very similar to traditional automation in our company.18%

IPA is quite different from traditional automation in our company.7%

Our company had a smooth implementation of IPA.11%

Our company faced some challenges during the implementation of IPA.13%

Our organization has integrated IPA with other technologies such as RPA and BPM.6%

Our organization has not yet integrated IPA with other technologies.7%

We have not yet encountered any significant challenges with IPA.2%

Our organization has automated some processes using IPA.1%

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VP, Data and Opex2 years ago

IPA has helped us improve our operations and more importantly laid the foundation of creating new data products to improve customer outcomes.

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Training current staff in AI 20%

Outsourcing AI staff 27%

Contracting with temp staff for specific projects 20%

Hiring an AI leader/C-level staff 13%

Working with third-party consultants 13%

Deploying AI tools and helping staff learn as they go 7%

Something else (comment below)

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Recruit talent from diverse or non-traditional backgrounds (e.g. different degrees, institutions, or work experience)33%

Recruit less experienced AI talent with a high aptitude to learn 45%

Communicate the intrinsic benefits of the role (e.g., mission, culture, resources, opportunity for impact) 28%

Build talent pipelines through partnerships with academia and professional societies43%

Hire and upskill internal talent51%

Use specialized AI recruitment agencies11%

Other (please share details in comments)2%

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