When it comes to optimizing IT service management, we’ve all had our share of metrics: length of calls, time to resolution, customer satisfaction, etc. But there is one metric to rule them all — cost per ticket. What is your full cost per ticket ? (This is full TCO including tools, real estate etc etc)
<10$ / ticket14%
10-20$ / ticket57%
20-30$ / ticket19%
>30$ / ticket4%
Dont know but too much !2%
I would love to automate all those tickets with AI/Automation2%
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I would recommend you also break it down by country. Your costs may vary