When it comes to optimizing IT service management, we’ve all had our share of metrics: length of calls, time to resolution, customer satisfaction, etc.  But there is one metric to rule them all — cost per ticket. What is your full cost per ticket ? (This is full TCO including tools, real estate etc etc)

LeadershipArchitecture

<10$ / ticket12%

10-20$ / ticket55%

20-30$ / ticket19%

>30$ / ticket8%

Dont know but too much !2%

I would love to automate all those tickets with AI/Automation1%

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Director in Manufacturing2 years ago

I would recommend you also break it down by country. Your costs may vary

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