With so many vendors attempting to have an agent on the desktop, how many agents are acceptable on the desktop before agent collisions become a concern?

Service Desk Business Applications

0 agents6%

No more than 144%

No more than 342%

No more than 54%

No maximum as long as there is a legitimate justification5%

281 PARTICIPANTS

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CTO in Software, 201 - 500 employees

I don't think there's a magic number, but clearly the fewer the better. With that in mind, I would favor integrated platforms over individual point solutions whenever possible and practical.

1

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