With so many vendors attempting to have an agent on the desktop, how many agents are acceptable on the desktop before agent collisions become a concern?

Business Applications StrategyEnterprise & IT Service Management (ITSM)

0 agents8%

No more than 143%

No more than 338%

No more than 56%

No maximum as long as there is a legitimate justification3%

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CTO in Software3 years ago

I don't think there's a magic number, but clearly the fewer the better. With that in mind, I would favor integrated platforms over individual point solutions whenever possible and practical.

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With so many vendors attempting to have an agent on the desktop, how many agents are acceptable on the desktop before agent collisions become a concern? | Gartner Peer Community