What is the most important benefit that an AI-Powered tool should deliver?

Data & AnalyticsBusiness Intelligence

Predictions on activity from machines / customers / business health20%

Automation of manual or repetitive tasks61%

Monitoring and alerts to provide business assessments15%

Increased communication quality with customers1%

Other

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Chief Technology Officer in Services (non-Government)a year ago

It's interesting that one of the options for the use of AI is around communication to quality customers, this isn't an area which I would have thought AI would have provided it's value.  For those who have responded with this I would be interested to hear more.  

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