Who is responsible for managing fraud on P2P payment services like Venmo, Cash App, or Zelle?

The payment service (Venmo, Cash App, Zelle, etc.)48%

Your bank48%

Law enforcement agencies3%

Government regulatory agencies1%


1.5k views1 Comment

Director, Information Security in Education, 1,001 - 5,000 employees
The p2p payment provider should be handling the most of it as they’ve got the greatest insight into the users, enabling them to fight fraud. Banks should really only be involved when it comes to normal KYC/AML/Red Flags stuff.

I’d hesitate to encourage Law Enforcement or Government agencies to hold significant responsibility for this as this can easily result in gross oversteps in that power (as well as the mess of cross border usage). They, ideally, should only be involved in investigating reported crimes and enforcement of regulations and related fines.

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