What software(s), if any, do you use for your customer journey mapping?

Smaply 0%

UXPressia14%

LucidChart14%

Microsoft Visio29%

Custom in-house solution14%

Other (comment below) 14%

We don't use a customer journey mapping tool 14%

14 PARTICIPANTS

564 views2 Comments

Director of Marketing in Software, 1,001 - 5,000 employees

Salesforce

CSO, CMO, Self-employed

Map it strategically based on personas and visualize it in PPT. Pretty basic. Open to suggestions that help provoke additional thought processes around customer journey and buyer's journey mapping.

Content you might like

Do you have remote employees on your team?

Talent Management & Performance

Yes87%

No12%

10263 PARTICIPANTS

94.3k views253 Upvotes71 Comments

I am increasingly having to present to our board and it’s not always the best experience. Do you have any advice on how best to approach a company board that is not technical at all?

People & Leadership

Chief Cloud Officer in Software, Self-employed

My board experience has primarily been with board members that are not technical. The approach I take is to "translate" technical bits into business impact information. It seems many non-technical board members care most ...read more

57 3 Replies

How do you keep a team motivated in absence of leadership?

People & Leadership

Supply Chain Analyst, Self-employed

You don't. Keeping a team motivated means leadership, if you don't have it, you aren't likely to have motivation. You might motivate the team but it will likely be to leave. If you are lucky they'll leave ...read more

What are some examples of business value creation through AI/Machine Learning?

Artificial Intelligence & Machine Learning (AI/ML)

Head of Information and Data Analytics in Software, 5,001 - 10,000 employees

There is no doubt that AI and Machine Learning have had a tremendous impact on business. It fact, it is being applied to almost every industry there is. Here are some quick examples of how AI/ ML have created business ...read more

10 2 Replies

Which business function do you see the most need for automation?

End-User Services & Collaboration Applications & Platforms People & Leadership +6 more

Sales14%

Marketing28%

Accounts Payable20%

Accounts Receivable15%

Legal4%

HR14%

Other (pls comment)2%

1048 PARTICIPANTS

9.6k views10 Upvotes16 Comments