What software(s), if any, do you use for your customer journey mapping?

Smaply 7%

UXPressia11%

LucidChart26%

Microsoft Visio18%

Custom in-house solution6%

Other (comment below) 13%

We don't use a customer journey mapping tool 16%

34 PARTICIPANTS

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CMO2 years ago

journeytrack

CMO, CSO2 years ago

Map it strategically based on personas and visualize it in PPT. Pretty basic. Open to suggestions that help provoke additional thought processes around customer journey and buyer's journey mapping.

Director of Marketing in Software2 years ago

Salesforce

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