What software(s), if any, do you use for your customer journey mapping?

Smaply 2%

UXPressia13%

LucidChart29%

Microsoft Visio20%

Custom in-house solution7%

Other (comment below) 8%

We don't use a customer journey mapping tool 18%

32 PARTICIPANTS
3.1k viewscircle icon3 Comments
Sort by:
CMOa year ago

journeytrack

CMO, CSO2 years ago

Map it strategically based on personas and visualize it in PPT. Pretty basic. Open to suggestions that help provoke additional thought processes around customer journey and buyer's journey mapping. 

Director of Marketing in Software2 years ago

Salesforce

Content you might like

Tell me your gripes and likes with your website CMS. I need all the Feelings to inform my CMS replacement process. (Plus your wisdom is appreciated.)

We use a DXP and we like it.

We use a DXP and we don't like it.50%

Our CMS has a dev-heavy build but we feel positively about it.

Our CMS has a dev-heavy build and it's created problems.

We use a headless CMS.

We use a hybrid CMS.

Our CMS causes friction with IT.

Our CMS is maintained by IT.50%

Our CMS is owned by marketing50%

We need a new CMS.

Our CMS is on-prem.

Our CMS is in the cloud.

View Results

Why do you think there are so few mature AI-driven autonomous pentesting solutions on the market, and why does this topic seem to generate more hype than in-depth technical discussion?

Read More Comments

Our company came of stealth in late June, with an AI-powered next-gen DLP solution for GenAI content risks and our target audience are Chief Information Security Officers (CISOs). What are the best ways to get our solution in front of them? We're currently running LinkedIn Ads, Google Ads, and starting to record as guests on podcasts, but are looking for communities, groups, and other educational channels that CISOs use to become educated about solutions.

Is Vendor Management part of Procurement in your organization?  

Yes, it's integrated together53%

No, VMO is separated41%

Other (comment below)4%

View Results

Retailers with solid data strategies move 2–5x faster when making decisions. But here’s the thing - many are still running on fragmented or outdated data. Demand signals don’t line up, pricing is siloed, and ops metrics lag behind. The best retailers connect it all - demand, pricing, operations - so they don’t just move quickly, they move with clarity. What are some powerful practices for industry data sourcing on merit data and technology's page? If you’re in retail, where do you see the biggest cracks: demand, pricing, or ops?