What are the top three technology challenges for your digital transformation initiative?
Cybersecurity44%
Integration45%
Defining business requirements32%
Analytics and Reporting31%
Networking32%
Orchestration of workflows and processes27%
Architecture14%
Data management14%
Device management5%
Application development6%
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On-going legacy systems34%
Lack of skills/talent54%
Insufficient budgets10%
Other (share below)
What are some methods or ways that you've observed to encourage customers to try a GenAI Chat tool after adding to a support portal? We've already done the emails, visiting meetings, advertising, etc. and are seeing success but there is more if we grow usage. For context this is primarily B2B customer support chat.
We are not able to do this in real time as of now7%
We do quarterly manual reviews or yearly interviews with the 3rd parties25%
We depend on the 3rd parties to let us know out of band if they feel they have violated the DPA, SCC31%
We have a dedicated personnel that monitors these data transfers using homegrown tools18%
We use outbound firewalls, CDNS, load balancers, API gateways - to get some visibility into these issues, but don't have a complete workflow in place9%
We have built homegrown custom solutions to address this4%
We use commercial services to answer if there is a difference between expected DPA, SCC behavior and reality in terms of data being sent to 3rd parties3%

One item that was glaringly missing on this list is "Acquiring/retaining talent with the right skillsets"