Where is “business process automation” on your priority list?
High14%
Moderately high59%
Somewhere in the middle19%
Low4%
Not a priority
658 PARTICIPANTS
High14%
Moderately high59%
Somewhere in the middle19%
Low4%
Not a priority
ServiceNow43%
SysAid16%
Manage Engine Service Desk Plus14%
Atlasian Jira Service Desk12%
FreshDesk6%
SolarWinds3%
Zendesk4%
0-10%28%
11-20%26%
21-30%20%
31-40%9%
41-50%6%
51-60%4%
61-70%2%
Over 71%2%
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I am for somewhere in the middle: it depends by the context, by the business needs and by the timing. Take in mind the effort required for what at the end is a process modernization.