Which AI initiatives have delivered the most measurable business value in the past 12-24 months, and how did you measure that value?
Sort by:
We have recently implemented ChatGPT Enterprise for the firm. This has given us the ability to start collecting better information about usage and what people are asking. It allows us to build a repository or capability around helping people get from point A to point B. All of the basic use cases—summarization, drafting, getting smart on a particular topic—have been good use cases for us. Now, we want to see how much people are making use of these tools and what we can start to replicate across the business.
We have had good success on a few fronts. One of the first use cases we introduced AI for was in our security tools, such as buying platforms that already had AI built into them—Abnormal Security, Insider, and several other platforms. These tools make it much less manual to inspect patterns and detect phishing attempts, tag emails that are high risk, or catch exfiltration of data when people leave. That was our initial introduction to AI as a company, and it was very successful. We have improved our security posture significantly as a result.
In addition, like many other companies, we have focused on productivity and generative AI use cases. For example, recording meetings and generating voiceovers for training videos: you provide a script to our AI tool, and it generates the audio based on samples from our training staff, creating full-length training videos for internal use. These initiatives, which we started about 12 to 18 months ago, have delivered very high ROI. We have been able to save money while delivering high-value content.
Another significant area has been automation. We have leveraged AI for AP automation, such as reading PO numbers and processing invoices without being fixed to a particular format. Using AI as a supplemental tool for some of our automation techniques has yielded measurable results, including a reduction in error counts and a decrease in manual hours spent on processing. For content creation and training, the reduction in manual labor has also been significant.
Customer Support Automation