963 views3 Upvotes21 Comments

CTO in Software, 11 - 50 employees
I think IT professionals in general are very fearful their jobs are going away. The message that I would deliver is AI-Ops can help make you look smarter, augment you, and make you significantly more efficient in meeting your OKRs. Don't be fearful of it. The Overlords are not coming for your job.
3 2 Replies
Senior Director, Defense Programs in Software, 5,001 - 10,000 employees

I’d counter a little that IT professionals are fearful about jobs going away.  So I've talked to anywhere between 20 and 50 agencies and when it comes down to it, most of them want AI OPS so they can focus on the real challenges that machine learning can't figure out for them. They might not be able to do the work to get there, but I haven't met many people who don't want it.   They see it as an augmentation of what they're doing, a real partnership.

Director in Manufacturing, 1,001 - 5,000 employees

If you work in a mature Fortune 100, IT jobs are always going away. However so are accounting, finance, HR, etc. it’s part of the equation to boost earnings per share. It happens every year, boom or bust. The only thing that changed was the percentage of reduction we need to meet. Worst years over 15%, a good year at least 4%. It’s just how it works

Senior Director, Defense Programs in Software, 5,001 - 10,000 employees
I’m very careful when I have those discussions with people. I make sure the message isn’t that AI Ops will make them less expensive, but that it will enable them to do more, and do more better.
2 2 Replies
CTO in Software, 11 - 50 employees

You can actually meet your SLAs now versus you were never doing that before (meaning that, before, your customer internal or external satisfaction scores were probably pretty low).

Senior Director, Defense Programs in Software, 5,001 - 10,000 employees

And your SLAs can really focus on site reliability, site enhancement, higher order things like that instead of the really silly bug that keeps cropping up.

Director Of Technology in Real Estate, 501 - 1,000 employees
We are still just working with algorithms that closely approximate AI, so I don't see it as being an issue.  In it's current state, I can see how it could enhance the IT professional, but I don't see it as something that could effectively replace a human.
Board Member, Advisor, Executive Coach in Software, Self-employed
The whole point of automation is to improve efficiency/effectiveness of a business process.  Are the IT folks worried about the automation they installed that altered someone else's job ?  I doubt it ... they should get over the fact their job scope may change due to AI and upskill to where they need to be in order to stay employed.  That is true for any profession ...
VP IT (CIO role) in Healthcare and Biotech, 1,001 - 5,000 employees
Just like any form of automation it will have some input on jobs, however I expect for the most part it will lift priorities of resources to be able to focus on more complex tasks rather than eliminate their jobs.
Vice President / IT Services / Digital Workplace leader in Software, 10,001+ employees
It will definitely take entry level jobs but it should also create some level of additional jobs that people could learn
CTO in Services (non-Government), 11 - 50 employees
I think orgs will likely have the option to do what they currently do with fewer roles, since each employee can be higher leverage. But they’ll also have the option to keep the current staff levels and have a better overall system than they currently do, since again each employee is free’d up from repetitive work to solve more problems that aren’t currently being addressed.
CIO in Education, 1,001 - 5,000 employees
Not likely, no. IT jobs may change, but I don't anticipate that they will be taken away.
COO in Healthcare and Biotech, 5,001 - 10,000 employees
New opportunities always appear for those who reinvent themselves
Director of Technology and Library Services in Education, 201 - 500 employees
While AI might take some jobs away, I feel it will also shift jobs and change what many job roles are. AI sometimes replaces existing processes, but it can also perform tasks that are not yet fully realized and not yet performed by actual humans.

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Improving customer experiences8%

Improving efficiency in business processes58%

Enhancing data-driven decision making19%

Refining IT operations & infrastructure8%

Driving innovation & new product development3%

None of these (No current plans to experiment with gen AI this year)3%