Are you changing any team structures or organizational models that you relied on in previous years? What are you reevaluating to ensure organizational agility?

We review our organizational structures annually and try to anticipate what roles we will need. We constantly change our staffing model and what we require each year for our headcount budget, as well as what skill sets, we think we can either train for internally or need to hire externally. Many of the same conversations I’m hearing in the group around compliance and regulatory requirements apply to us, with a strong focus on data. I agree with others that you have to start with data—unless you have your arms around that, innovation is irrelevant. We take it a year at a time and don’t look too far ahead because the pace of innovation today makes it almost impossible to plan further out. Yes, we have strategic objectives, but it’s a balancing act between supporting the business’s wants and needs and maintaining the underlying infrastructure that makes our platform scalable, stable, safe, and secure.

There isn’t a silver bullet when it comes to organizational structure; it depends on what you’re dealing with and your business’s appetite for delivery. You can’t just take someone else’s win and apply it—you have to learn it yourself. We constantly revisit and readjust our approach.