Which department or role owns the AI strategy & agenda in your company?
With a standalone strategy/agenda, we have a solution hunting for a problem, and get little more than very superficial use cases (looking at you, AI chatbots...). But if IT wants a role to play, it can be in informing, advising, and proposing proofs of concept.
I think that’s a great point. It must not be developed in isolation. I think the point would be to align with the business while looking at data, technology, skills, etc. needed to effectively tie into the business strategy.
Good point. The way I look at it - The strategy provides the overarching direction of what the company wants to become or evolve to with AI. KPIs should be tied to this vision or strategy. This is the responsibility of the C-level. Underneath now, it is the responsibilty of each leader to align to this vision and develop a strategy or plan on what and how they are going to do to contribute to that vision. And this might be "implementing AI in helping our customer service agents become 20% more efficient by implementing X to reduce AHT from X to Y and ..."
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Yes62%
No23%
Unsure14%
Not at all15%
Experimenting67%
A fair amount16%
Extensively3%
The responsibility may also be shared across different departments, such as the IT department, the data science team, or a dedicated AI team