Does focusing on ITIL drivers ensure a successful transformation initiative?

2.7k views1 Upvote57 Comments

Sort by:

Director, SRE & Global Cloud Operations in Telecommunication3 years ago

It is definitely not a guarantee of success. So many other factors come into play.

Chief Digital Officer in IT Services3 years ago

No, focusing on ITIL drivers does not automatically ensure a successful transformation initiative. ITIL drivers are important, but they are only one part of the puzzle. A successful transformation initiative requires careful planning, execution, and monitoring.

Director IT in Software3 years ago

Enterprise has to focus on industry standard ITIL framework as part of their project initiative for successful delivery. it does help streamline the project and keep all the stake holders responsible for completion of allocated activities.

Sr. Director, Head of Global Omnichannel Capabilities Delivery Center in Manufacturing3 years ago

I believe ITIL is fundamental, but not really directly tied to transformation initiatives. Transformation initiatives would require, on top of ITIL, cultural mind shifts, training, upskilling, etc. Transformations require far more soft skills for IT to consume than they traditionally have, and I don't think ITIL can really help on that front.

Group Chief Information Officer in Construction3 years ago

The short answer is No, ITIL is a best practice that might not fully be applicable to your environment, and here the role of the IT leader comes to pick what add value based on the maturity of the culture and business

Content you might like

Do you accept payments in crypto currency?

Yes, we do today.10%

No, but we plan to in the next 6 months.34%

No, but we plan to further in the future.10%

No, and we have no plans to.44%

View Results

What is your organization's biggest challenge in achieving mature IT process management?

Integrating cross departmental workflows in a unified, automated system.13%

Maintaining process compliance while enabling agile change.52%

Adopting data analytics for predictive process optimization.9%

Embedding a culture of continuous improvement and stakeholder buy-in. 26%

View Results

Which process mapping software does your organization use to map out current processes and future workflows?

What are the fundamental leadership capabilities that are needed for an era of exponential technology and AI innovation?

Is your organization pursuing large-scale AI enablement, such as enterprise-wide access to tools like Microsoft Copilot, or are you focusing on high-value use cases within specific functions? Why have you chosen that approach?