Does a Global and centralized Cybersecurity need a voice of the customer (VoC) program for internal IS/IT customers? Do you have suggestions regarding internal VoC implementation?
Senior VP & CISO, 1,001 - 5,000 employees
VoC is always helpful for continuous improvement. Also an annual risk assessment survey to query your internal customers to assess if you're meeting their needs Director, Information Security, Self-employed
VOC is an absolute need for continual improvement, customer has equal right to understand the cyber security posture and risks due to emerging technologies.Senior VP & CISO, 1,001 - 5,000 employees
can't improve what you don't measure
CISO in Healthcare and Biotech, Self-employed
A VoC program bridges cybersecurity teams and internal IS/IT customers, collecting their feedback to tailor strategies, services, and solutions to meet unique needs while mitigating risks.Director of Network Transformation, Self-employed
Customer first security! Love this idea!Director of IT in Healthcare and Biotech, 10,001+ employees
A worldwide and centralized cybersecurity system should benefit from a VoC program findings. Knowing the experiences, difficulties, and goals of internal IS/IT consumers helps enhance system usability, efficiency, and security.Identify Important Stakeholders: This covers all cybersecurity system users, from frontline IT personnel to senior management. VoC must address their needs and experiences.
Develop and distribute system usability, security, response time, and satisfaction questionnaires.
Interviews/Focus Groups: Interviews and focus groups provide deeper insights. This may reveal subtle difficulties that surveys miss.
Feedback Loop: The VoC program should be ongoing. It should give real-time input to improve the cybersecurity system as demands and difficulties change.
Act on feedback. Share ideas with the cybersecurity team and create a plan for adjustments.
CIO in Government, 10,001+ employees
At the Virginia Dept of Social Services, IT works jointly with Information Security and the Business to assess customer demands, determine best solution, and also comply with the Commonwealth security standards. We believe that having the customer start the process thru IT, allows all of us to work behind the scenes to incorporate security into all aspects of IT servicesCTO in Software, 11 - 50 employees
I believe that by establishing an internal VoC program, the cybersecurity team may better interact with their internal clients, improve services, and defend the company from cyber risks.Content you might like
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ESG & Sustainability45%
Service Provider Location Risk14%
Other (share below)2%
533 PARTICIPANTS
Head of Cyber Security in Manufacturing, 501 - 1,000 employees
I would say, DPO and Security team both shall be involved and work hand in hand.Most of the time the legals and or DPO don't have the technical acumen to understand when data is floating to third party services.
Lets ...read more
Amazon47%
Google48%
IBM19%
Microsoft68%
Oracle21%
Red Hat13%
SAP13%
Vmware23%
None of these0%
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CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.Director of Information Technology in Education, 201 - 500 employees
We use a simple test - ask them, on the fly, to code three or four items. One or two are simple, medium hard - and used more to see where the head is, logically speaking. Looking to see how they approach the issue. Other ...read more