What have you found to be the best way to educate users when you’re migrating platforms: a migration guide, an instructional video, a support team — or a combination of all three? Would appreciate any guidance.

It’s highly dependent on complexity. For the most complex we’d have live training via Teams, recording training, functional operation documentation and for a period of the go-live a dedicated support choice on the Service Desk

There is also a business person at the site who is the “go-to” use expert who is primary support for the first few weeks of go-live

A migration guide plus the help of the support team.