What have you found to be the best way to educate users when you’re migrating platforms: a migration guide, an instructional video, a support team — or a combination of all three? Would appreciate any guidance.

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Director in Manufacturing3 years ago

It’s highly dependent on complexity. For the most complex we’d have live training via Teams, recording training, functional operation documentation and for a period of the go-live a dedicated support choice on the Service Desk

There is also a business person at the site who is the “go-to” use expert who is primary support for the first few weeks of go-live

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CTO in Transportation3 years ago

A migration guide plus the help of the support team.

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What have you found to be the best way to educate users when you’re migrating platforms: a migration guide, an instructional video, a support team — or a combination of all three? Would appreciate any guidance. | Gartner Peer Community