How are other companies handling IT deskside/hardware support for remote employees? Are there tools to mitigate the complexities of the remote IT support activities, especially when it comes to hardware issues, OS recovery, remote access while the computer is having issues, the need to use recovery drives, etc?Â
It depends on the context. I always suggest a top-down approach, especially when managing an entire area rather than a single project. A service desk with a ticketing system is only the tip of the iceberg. What you really need is an ITSM (IT Service Management) platform with different levels of access (visibility, actions) tailored to the stakeholders. I guess it could be a good question for a survey 😎.Â
Having worked for around 13 years abroad as an IT Area Manager, I've learned that it is vital to maintain a wider vision for easy scalability at a glance.
At your disposal for diving deeper :) and have a nice weekend.
It depends on the context. I always suggest a top-down approach, especially when managing an entire area rather than a single project. A service desk with a ticketing system is only the tip of the iceberg. What you really need is an ITSM (IT Service Management) platform with different levels of access (visibility, actions) tailored to the stakeholders.Â
I guess it could be a good question for a survey 😎.Â
Having worked for around 13 years abroad as an IT Area Manager, I've learned that it is vital to maintain a wider vision for easy scalability at a glance.
At your disposal for diving deeper :) and have a nice weekend.