How do you approach managing multiple enterprise systems (ServiceNow, Workday, Oracle, SAP, Salesforce) that all want to leverage AI? How do you handle security and infrastructure complexity, and do you see a role for an agnostic AI orchestrator?

Enterprise & IT Service Management (ITSM)Artificial Intelligence (AI)

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What is the biggest factor that will determine successful adoption of Agentic AI?

Strategic Alignment: ensuring AI projects directly support mission outcomes and priorities.33%

Governance & Oversight: establishing clear policies, risk management, and accountability frameworks.

Workforce Readiness: building AI literacy, confidence, and trust across roles.67%

Technical Infrastructure: ensuring secure, accessible data and platforms to support AI.

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Have you seen increases in price due to vendors adding AI features? Are there higher fees with AI investments?

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Do you manage AI and traditional IT infrastructure investments as separate portfolios (budgets, governance, decision criteria), or do you combine them? What are the benefits and drawbacks?

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Can you walk us through your process for evaluating AI investments against core IT needs? What criteria do you use to determine when AI innovation is worth the potential trade-off?

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Has your organization created a policy around acceptable use of ChatGPT for employees?

Yes45%

No39%

We are currently developing one14%

Not sure1%

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