How do you see the robotics space evolving?
It's absolutely happening in remote parts of the world where these things could never be delivered without a drone, because you can’t get people to go there. There is a whole region of Australia where they do mining and it's so hot that the trucks go in and out autonomously. There are no people involved in the process and that’s out of necessity. In the midst of crises like climate change and pandemics there are these moments where you see technologies that have had the potential all along, get proven out.
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Always12%
Often56%
Sometimes23%
Rarely5%
Never4%
Providing more accurate service31%
Personalized service46%
Faster service51%
Analyse customer data37%
Provide insights to help businesses better understand their customers34%
Automate customer service task26%
Identify customer sentiment12%
Detect customer issues more quickly13%