I have a hard time differentiating RPA companies at the early stage. We are seeing sector specific RPA pop up. Do you think there could be a billion dollar company in financial services specific RPA?
Yes. I think you could build around a generic capability like supply chain management. I think there's certain types of claims processing, whether it's an insurance claim, a warranty claim, a medical claim, whatever, reimbursement claim. So you'd have to choose judiciously. But again, the folks that start narrow and specific, they want to go generic, and the generic guys are announcing, "Oh, we have an automation offering that's focused on this particular kind of industry vertical." And how much of that is marketing and how much of that is reality requires a fair amount of due diligence to figure out.
RPA and low-code are both basically chasing the same problem, which is business process automation.
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