What are the possible risks (if any) to business when using AI as an IT assistant?
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IT Senior Manager in Consumer Goods2 years ago
Without the right levels and layers of control, we are likely to see data leaks, intentional or unintentional, exposing our information. Those same controls will have to be constantly evaluated/re-evaluated as our understanding of AI capabilities matures and will eventually need to become the next layer of cybersecurity, ever-evolving.
IT Manager in Manufacturing2 years ago
Wide administrative rights can cause remote hacking of IT tools by reaching the IAM or business processes.
1. You need to guard carefully against hallucination; you do not want your IT assistant making up answers and causing chaos because a non-technical user blindly followed its instructions
2. You need to filter content to prevent anti-social responses
3. In organizations that work with varying levels of secret data, you need to safeguard that data so that people aren't asking questions and receiving answers about things that they shouldn't see