Which soft skills foster successful transformation initiatives?

2.9k views16 Comments

CIO in Telecommunication, 1,001 - 5,000 employees
The success of a transformation initiative often rests on your management and leadership style. You need to empower and support your people. A lot of times it comes down to listening. People can feel overwhelmed, so you need to help them figure out what is urgent versus important. We need to help them find that balance and support them with time management. We have to be very clear on the deliverables that we want from people, especially when working from home. We’re not with people in the office to see what they're working on, so we need to develop other ways to manage how they're progressing on deliverables, and how we measure performance in an organization. It’s essential that our teams understand how we do that. There's always a pile of work to be done in IT, so you have to help them figure out what they need to get done today and what can wait until tomorrow.

Not everyone is good at dealing with change, so transparent communication is important. Going forward, those who are comfortable with change will be top performers in almost any organization because change is accelerating. But we have to make sure that we're supporting the people that aren't as comfortable with it, and help them manage the stress that comes along with such changes.
Director of IT in Manufacturing, 5,001 - 10,000 employees
leadership , initiative strategies & manage budget
VP, Technology Manager in Education, 10,001+ employees
The main skill is the ability to communicate a vision. Many leaders say they want transformation but are unable to convey a solid idea of what that means to their teams.

Patience also goes a long way. 🙂
Assistant Director IT Auditor in Education, 10,001+ employees
I would say it requires a number of soft skills to ensure a success transformation initiatives, such as social skills, clear communication, and interpersonal skills.

You have to endure that employees understand the benefits of the transformation and what is it in for them and the how the transformation will help the company to be more successful.
Secure Facilities Information Technology Manager in Manufacturing, Self-employed
Empathy is always top 3 soft skills required for any successful initiatives.  
Sr. Director, Head of Global MCM IT in Manufacturing, 10,001+ employees
Leadership, communications, adaptability, influence, compromise
VP of IT in Software, 5,001 - 10,000 employees
Certainly and openness and a willingness to learn are important. It's also important to make sure your current teams understand that they are part of the solutions for transformations and that they should come on board. Your current team should not feel that they are a legacy team or that they are being replaced. There should be opportunities for education on learning any new technologies or processes as part of preparing for these transformation initiatives.
VP of IT in Education, 501 - 1,000 employees
Leadership and Communication.  Its important that transformations are openly and transparently communicated throughout the organization, and are lead by a strong leader.  Transformations must have buy-in from the top of the organization to be successful.  It is important to communicate openly and often.  Answer questions, squash fears, and show the vision moving forward and the path to get there.  It is important that leaders have empathy along the way, and have the ability to make decisions.  One of the things that stop transformations in their track the quickest is the inability to for leaders to make a decision and communicate it clearly. 
VP of IT in Real Estate, 201 - 500 employees
Understanding the ‘big picture’ and the ability to communicate, motivate, and measure progress towards the goal.
Director Of Information Technology in Healthcare and Biotech, 1,001 - 5,000 employees
Good planning and strong communications.

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Reading industry-relevant books, blogs, newsletters, etc.18%

Practicing skills41%

Strategy-setting for the engineering department46%

Problem-solving tough issues35%


KPI/metrics review13%

People management (planning staffing changes, evaluating performance, etc.)16%

Department process reviews13%

Evaluating new tools/tech for the team18%


Thought leadership24%

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I don’t set aside focus time3%









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