What has your IT team done to bring customer experience to the forefront of your organization?

Tech support now walks around the organization in search of anyone need IT assistance instead of waiting at the help desk.

intimacy

We have monthly interactive customer webinars that share our latest release features and roadmaps.  Casual environment promoting feedback from the actual users.  That feedback is then used to tweak in existing features or create entirely new ones. 

Building and integrating tools that give our employees the data at their finger tips in a way that benefits our customers.

Training IT staff, working with Marketing to create a better external web presence