What technology were you able to get the business to buy into when it was still new?

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VP, Information Technology in Consumer Goods, 10,001+ employees
We implemented our internal social media platform to drive engagement and it has been a game changer. We use Workplace by Facebook, and while I’m not a big fan of Facebook from a security perspective, the platform does work. The idea was to give everyone a voice that could be heard, whether they were on the frontline or in the C-Suite, and that has made a huge difference in the way that we drive engagement. It has also proven to the business that IT are not just the people who fix the printers and repair your laptop.

HR gave the most pushback because they thought that if you give everyone the ability to say what they think, it would lead to a lawsuit because they might say something they shouldn't. So the US was the last area to implement this because of that concern. But it's been transformational, especially for our younger staff, because it's mobile-first and mobile-friendly. We now have people who install it on their personal mobile phones and engage with their colleagues outside of work, so it gives them that flexibility.
2 Replies
Vice President for Information Technology in Education, 1,001 - 5,000 employees

Did it get the CEO engaged with line-level staff?

VP, Information Technology in Consumer Goods, 10,001+ employees

It did. Now they do town halls or livestreams, and we have bots that are built in so that you can even submit a request for property maintenance through the platform. You can take a picture of the broken AC, tag the bot and the bot will log a ticket to have someone come fix it.

Managing Director in Software, 1,001 - 5,000 employees
It's very common today, but we started playing around with virtualization when I was the CIO of a large government about 15 years ago. We decided that it wasn't good enough to implement virtualized servers, so we implemented virtualized desktops. We took an aggressive and innovative approach at the time and implemented virtual desktops for about 3K county civil service employees, which was a big deal at the time.

A lot of people didn't even notice because we did it well. There was a bit of pushback at first because they didn't understand it. But that changed when they saw that they were easily getting the most up-to-date version of Microsoft Office and all of these different products. Before we implemented virtual desktops, they would have to submit a request for these things and then wait for somebody from IT to get to it, which could take months. All of a sudden we became more full service. Everybody was happy with the success and it ended up saving us quite a bit of money at the time, because even on government contracts, it might cost $2,500 for a physical device. To replace those all the time was getting cost-prohibitive and we needed hundreds of people to manage all of the desktops, printers and everything else.
CIO in Education, 1,001 - 5,000 employees
In the business school ecosystem, we were using Slack back in 2016, when that platform was still just emerging. We always struggle with how to communicate with students and we've always hoped that they would read emails, but they never do. Implementing Slack was a way to meet them where they are, because they wanted real-time messaging. It has continued to add value, and it's their primary method of communicating amongst themselves today.

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Director of IT in Manufacturing, 5,001 - 10,000 employees
I sorry I never found the AI tools to conduct assessment of IT Contract, I suggest to you , you can create customize internal tools to screen it contract
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