Which tool you would like to use as a ticketing system?
CTO in Transportation, 11 - 50 employees
Clickup for the engineering team and internal development. Freshdesk for our external customers.CIO/CISO in Software, 10,001+ employees
Jira for internal support and services (not only IT, but all corporate functions: HR, Finance, Procurement, Marketing, etc) Director of IT in Software, 201 - 500 employees
ServiceNowHead IT - Infrastructure, Ops & Applications at Dhani, Indiabulls Group in IT Services, 5,001 - 10,000 employees
Manage engineVP of IT in Manufacturing, 1,001 - 5,000 employees
ManageengineDirector in Manufacturing, 1,001 - 5,000 employees
ServiceNow in the cloud And stick to the standard implementation as much as possible. The more you customize the harder upgrades get
Like SAP, where possible change your internal processes to match the software
Global CTO in Construction, 10,001+ employees
ServiceNowFounder & Technical Coach in IT Services, 2 - 10 employees
I've had good experiences in using JIRA across multiple teams.CTO in Transportation, 11 - 50 employees
Clickup internally. Freshdesk externalDirector of IT, Self-employed
FreshdeskContent you might like
10% or less17%
11-25%53%
26-50%25%
51-75%2%
76%+0%
We're not planning to spend money on digital transformation in 2022.0%
581 PARTICIPANTS
CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.Central procurement (outside IT)8%
IT Sourcing team (within IT)67%
IT Product team (within IT)17%
CIO7%
Specialized IT purchasing group (outside IT)0%
201 PARTICIPANTS
Director of Information Technology in Education, 201 - 500 employees
We use a simple test - ask them, on the fly, to code three or four items. One or two are simple, medium hard - and used more to see where the head is, logically speaking. Looking to see how they approach the issue. Other ...read more