Do transformation initiatives always require pre-defined goals?
My view - we should always harmonize and realign where we are - every quarter. Typically goals should not change but I wont write it on stone
Without defined goals and direction the initiative is almost certain to fail
A team behind an initiative needs to know what success looks like.
There should also be a very clear alignment of the expected outcomes and have measures to assess how close we are from achieving them.
one of the several factors is the lack of a clear driver/reason/motiv - like: “what business problem are we trying to resolve” or “what business opportunity are we trying to tap into” or “what new value proposition/service offering are we trying to create” … etc etc … long story short: no clear vision/strategy/objective/goal/purpose, no success!
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SAP Commerce Cloud (ex-Hybris)75%
SalesForce Commerce Cloud25%
Accountability - There's no system for accountability - we just rely on people keeping their word33%
Innovation - There's a structured process to contribute an idea and see the eventual outcome and decisions52%
People - Our company finds it difficult to do any of the above33%
People - Laggards hold things back but certain people and teams make it happen31%
General - We find it difficult to do any of the above15%
IT - We are held back from most of the above by legacy systems and a dependence on IT24%
Processes and Workflow - We've reached a point where email, chat and documentation have been replaced with accountable tasking and repeatable processes17%
Processes and Workflow - We publish processes or documentation and try to keep it up-to-date13%
Something else (comments below)1%
If that is correct, then it can be extremely hard to price.
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