We currently ended up having 3 Knowledge repository making it difficult to upkeep the search indexes optimized and continue offering a consistent user experience.  Any suggestions on best practices or tools that sit on top of them to provide an enterprise experience? 

3.2k viewscircle icon2 Comments
Sort by:
Director of Enablementa year ago

+1 for using a LLM as a chatbot, but with caveats.

A LLM like chatgpt will tokenise a response to generate a synthetic output, but is often prone to hallucinations. So you need to ensure that guardrails are up to limit the scope of potentially incorrect information; however it’s the future of KCS.

I’m currently testing this vendor as a cheap proof of concept. No way affiliated or endorsing, but it might be a good start for you as well before investing further: https://supportchat.link/

Co-Founder & CISO in Finance (non-banking)a year ago

I’m sure you have heard this before but this is actually where AI (LLM) shines. You can hire a dev agency to build you a custom AI knowledge these days for 10-15k. You iwll be able to import all your knowledge repos and simply ask the AI your questions and it should be able to give pretty good answers.

Content you might like

AI-driven threats (deepfakes, automated attacks) 25%

Software supply chain risks 8%

Insider risk (both malicious & accidental) 8%

Regulatory compliance 17%

Cloud misconfigurations 8%

Shadow IT (or shadow AI) 8%

Ransomware 8%

Talent shortage in cybersecurity8%

Something else (comment to explain)8%

View Results

Strategies to prevent ransomware from impacting data backup & recovery33%

What it will take to restore minimal operations after a compromise48%

How prepared the organization is to engage law enforcement in the event of an attack15%

How prepared it is to engage cybersecurity investigators2%

Other (share below)

View Results