What should a CloudOps team look like for a technology company serving thousands of enterprise customers?

CloudBusiness Applications Strategy
12.6k viewscircle icon2 Upvotescircle icon3 Comments
Sort by:
CEO|CIO7 years ago

I would simply say diverse, always best to have varied thoughts and experiences!

Lightbulb on2
VP of Product Management7 years ago

I will suggest to break down the cloud ops team across various sub teams with direct responsibilities including service management, service operations, new service onboarding, DevOps and tooling, cloud Infra management, platform services including monitoring and triaging (l1/l2). The CTO can decide on how to operationalize the same. However, many of the service management functions will be similar to the existing CTO functions and for cost efficiency, similar skill set resources could be utilized. Also, basis the implementation of the cloud provider, there could be additional process activities that could be added across the broader set of categories listed aboveb

Lightbulb on2
Co-founder & Chief Products and Strategy Officer in Software7 years ago

Your CloudOps team should be responsible for running the virtual datacenter on the cloud. This includes the infrastructure (Example – the Firewalls, VMs and/or containers, and operating systems) as well as the applications.Lots of effort and energy goes into managing the cloud, patchworking, working on certifications, and partnering with DevOps to continuously move tasks into production. In addition, the CloudOps team should also have a 24/7 response team (NOC) which handles emergency procedures based on a runbook written by the operations team.

Lightbulb on1

Content you might like

What is the best cloud service provider:

AWS21%

GCP9%

Azure67%

IBM1%

Other

View Results

Anomaly Detection / Mindbridge: We’re exploring tools that support continuous monitoring of financial transactions (e.g., inventory adjustments, journal entries, credit memos, disbursements) to help us identify anomalies earlier than our traditional periodic audits allow. We are a $20B company with 50+ different ERP systems globally (some data is mastered). Our goal is to enhance fraud detection and internal controls using modern, AI/ML analytics tools. We've started a vendor assessment process and MindBridge seems to be the only vendor that fairly fits the bill. I'd appreciate if someone can share any feedback/experience on the solution/vendor.

Has anyone been successful in implementing a FinOps Cost Optimization policy to turn down idle cloud instances during off hours (nights/weekends)?  DId you start with non-prod environments?  How are you handling logging/monitoring alerts during that time?

What's the top benefit your organization has realized from migrating to the cloud?

Ability to scale up or down to support workloads20%

Flexibility of access26%

Minimal maintenance22%

Increased collabroation16%

Increased uptime/zero risk failure6%

Reduced capital expenditure6%

Increased Security

Other

View Results

What is the importance of observability in any enterprise level application landscape having multiple applications being used for external and internal customers and deployed across multi-cloud deployments from on-prem to different clouds ?

Read More Comments