Without disclosing any specific vendor names - What was the most egregious experience you've had with a software vendor that still makes you wonder, “Did that really happen? Did they truly do that?”

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CTO in Software, 11 - 50 employees
Yes, they failed to deliver promised features and support.
Director of IT in Healthcare and Biotech, 501 - 1,000 employees
A very large and well known software vendor had pitched a complete platform to us, a platform that hadn't been developed yet, it was nothing but a powerpoint deck. The sheer audacity of selling vaporware was astounding. (we didn't sign with them). 
VP of Engineering in Services (non-Government), 1,001 - 5,000 employees
The architect in charge was an alcoholic, company managed to hid that from us. When he was drunk he would change all decisions made previously. He eventually had a car accident

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