Content Hope is Following

In which business functions within your organization have you currently adopted or expect to adopt Generative AI?​

Customer Service​

HR

IT (including Software Engineering)​

Marketing and Sales

R&D

Others

Don't Know

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Have you ever switched providers due to API-related problems? For example, due to bad API documentation, bad API design, breaking API changes, etc.

Yes

No

What is the standard billing practice by the Contact Center providers in the cloud-based environment? What are typical bundling options, basis of payments, etc ?

Hope Mcdonald, Director of UX & IT Strategy at Bosch at Bosch at Bosch | Gartner Peer Community