Identified Expertise

  1. End-User Services & Collaboration2
  2. Process Management2
  3. Engineering1
  4. Robotic Process Automation (RPA)0
  5. Mentoring & Coaching0

Content Olivier is Following

Do you trust the data & reports from the big analysts?

Strategy & Architecture

Yes

No

Sometimes

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Are you happy in your current role?

People & LeadershipTalent Management & Performance

Yes

No

Unsure

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Our organization has a small, very capable IT help desk, but the team is just too small to maintain expert level-skills on the full suite of Microsoft Office products. I’d like to find a company that offers a kind of level-two support for Office application usage. Does anyone know of any well-established firms that offer this specific a level-two outsourcing service?Β  Β Β 

Process ManagementEnd-User Services & Collaboration
Olivier Gomez (πŽπ†)
Olivier Gomez (πŽπ†)CEO and co-founder at IAC.ai in IT Services2 years ago

We had luck with RL Canning out of Chicago. And further back in history with Randstad, and way before that Dell Services. Covered all USA time zones

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What strategies have you found to be most effective in overcoming resistance to learning and adopting new technologies?

Productivity ToolsChange & Release Management
Olivier Gomez (πŽπ†)
Olivier Gomez (πŽπ†)CEO and co-founder at IAC.ai in IT Services2 years ago

Showcasing some successful external case studies to the stakeholders. Also, if possible build some POCs internally and demonstrate just to win their trust.

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Olivier Gomez (πŽπ†), CEO and co-founder at IAC.ai at IAC.ai | Gartner Peer Community