Identified Expertise

  1. Cloud0
  2. Data & Analytics0
  3. End-User Services & Collaboration0
  4. People & Leadership0
  5. Process Management0

Content Ron is Following

How important is the Customer Success organization to the execution of a Product-Led Growth (PLG) Go-to-Market (GTM) strategy?

Security Strategy & RoadmapIT Strategy & Roadmap

Very important

Important

Moderately important

Slightly important

Not important

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When evaluating a new tool, what is your preferred method for a free trial?

Cost OptimizationVendor/Product Recommendation

A time-based trial

A credit-based trial

Both a time-based and credit-based trial

Other (please share in comments)

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What is the best work travel advice you’ve ever been given?

FeedbackPeople & Leadership
Ron Drake
Ron DrakeDirector Customer Success in IT Services2 years ago

Work travel is a privilege. Embracing your experience to meet new people, and see the beauty of nature and culture wherever you go.

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How do you optimize your ChatGPT (or other AI tool) prompts to ensure that responses are concise, relevant, and verifiable?

FeedbackGenerative AI
Ron Drake
Ron DrakeDirector Customer Success in IT Services9 months ago
Breaking down prompts in simple, descriptive form, and adding context will provide better results. Know that, small change in structure of the prompt will yield completely different results so you have be methodical in writing ...read more
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Ron Drake, Director Customer Success at Microsoft | Gartner Peer Community