Ambassador
Zelma Cilliers
VP of IT at ConMet
United StatesVerified Community AmbassadorIdentified Expertise
Content Zelma is Following
Does your organization put in place an AI Strategy and Governance?
Yes, both
AI Strategy Only
AI Governance Only
No, but we are planning to in 2024
No and we don't know where to start !
1.4k views
As we navigate the evolving landscape of IT Service Management (ITSM) platforms, it would be interesting to learn about the diverse experiences and preferences of ITSM platforms shaping our industry. I am curious to understand the current trends and needs in ITSM and know how others are moving forward with adoption.
ServiceNow - ServiceNow ITSM
BMC - BMC Remedy ITSM
Cherwell Software - Cherwell ITSM
Ivanti - Ivanti Service Manager
Freshworks - Freshservice
ManageEngine - ServiceDesk Plus
Zendesk - Zendesk for IT
I don't use it but I am planning the adoption
I don't need it as standard ticketing system is enough
I have another player to point out.
8.9k views2 Upvotes9 Comments
Z
Zelma CilliersVP of IT at ConMet in Manufacturing2 months ago
In any new role, there are cultural differences. I realized I needed to adapt to the culture's positive aspects. If it's a toxic environment, it's your job to change it, but usually, it's about navigating into the new cu...read moreZelma CilliersVP of IT at ConMet in Manufacturing2 months ago
Understand their expectations of IT and use real use cases to demonstrate IT's value. Ask questions like, "What if we do this?" to show how IT can add value.
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