Content Zelma is Following

Does your organization put in place an AI Strategy and Governance?

Yes, both

AI Strategy Only

AI Governance Only

No, but we are planning to in 2024

No and we don't know where to start !

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As we navigate the evolving landscape of IT Service Management (ITSM) platforms, it would be interesting to learn about the diverse experiences and preferences of ITSM platforms shaping our industry. I am curious to understand the current trends and needs in ITSM and know how others are moving forward with adoption.

ServiceNow - ServiceNow ITSM

BMC - BMC Remedy ITSM

Cherwell Software - Cherwell ITSM

Ivanti - Ivanti Service Manager

Freshworks - Freshservice

ManageEngine - ServiceDesk Plus

Zendesk - Zendesk for IT

I don't use it but I am planning the adoption

I don't need it as standard ticketing system is enough

I have another player to point out.

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How should a new IT leader navigate cultural differences when transitioning between organizations with different maturity levels or management philosophies?

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What’s the most effective way to build relationships with non-IT business leaders to establish IT’s value?

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Zelma Cilliers, VP of IT at ConMet at ConMet | Gartner Peer Community