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BUSINESS MODEL

Engineering's business model is founded on its values. Engineering's values are translated in its value chain.

Business Model

CONSULTING

Organization Consulting

Engineering can support customers in:

  • Driving the evolution of the business processes supported by own enterprise solutions
  • Business Processes Reengineering, related to Accounting and Operational Unbundling
  • Definition of Rules for interoperability among gas trading companies
  • Program Management
NORMATIVE CONSULTING

Engineering has a specific business unit focused on normative and regulation issues:

  • Regulation study and analysis
  • Consulting activities on regulation interpretation
  • Impact analysis (regulation impact on processes)
  • Requirement setting for software update

REGULATORY COMPLIANCE

Engineering guarantees the evolutional update of its products through the following phases:

  • New regulation analysis
  • Explanatory circular issues
  • New functionalities embedded in the system
  • New modules embedded in the system

BUSINESS NETWORK

Engineering can provide a valuable network thanks to its proactive role with regulatory bodies:

  • View sharing with 150 customers on regulation interpretation
  • Collaborative partnership with customers involved in Authority workshops
  • Direct participation to authority's consultation documents
  • Thorough knowledge of regional regulations (useful for liberalized markets)

SYSTEM INTEGRATION

Engineering has specific Competence Centers to provide system integration of market-leader products:

  • Net@ßSIU/CRM enterprise suite
  • SAP R/3 ERP and IS-Utilities suites
  • Siebel and Clarify CRM platforms

DATA MIGRATION AND DATA QUALITY PROJECTS

A unique experience built up on 300+ data migrations carried out on the widest possible range of source information stores (from paper to relational data bases). Solid, battlefield proven tools and methodologies developed in over 30 years of operations enable guaranteed results of the data migration.


CUSTOMER SERVICE
Online Knowledge Base
  • Constantly updated normative documents;

  • Technical product documentation (release notes, user manuals, etc)
  • Newsletter (normative alerts, press releases and announcements)
  • Distribution of product update notes, business communications
Help desk
  • Trouble ticketing, incident/change management
  • Remote assistance
  • Internet Portal for self-service trouble ticketing insertion and tracking
  • Reporting on service levels
Application Maintenance
  • Customized Service Level Agreements
REMOTE MONITORING AND OUTSOURCING

Engineering provides a full range of Remote Monitoring and Outsourcing services to major customers through its Managed Operations group.

Enterprise Management Center
ImageThe Remote Monitoring and Outsourcing services are operated 24x7x365 from the Enterprise Management Center of Engineering. It is located in Pont St.Martin (Aosta). The operations center dedicated site, compliant to the highest security standards, currently manages 100+ service contracts and hosts 3500+ servers in its underground bunkers.
Source: Engineering
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