THE ENERGY & UTILITIES DIVISION

Engineering's organization includes a specific division dedicated to the Energy & Utilities market. It is the largest and recognized Competence Center serving this market.

Its experience has been built up in over 30 years of industry practice and can count on the expertise of 950 professionals. They are fully dedicated to provide solutions to more than 150 clients and have developed a level of market know-how that has made Engineering the leading reference in Italy.

Energy & Utilities Division provides IT & business solutions to clients operating in Utilities sectors: Water, Gas, Electricity, Heating and Waste.
The experience achieved over the years is based on an extensive knowledge of specific industry processes. Engineering supports the client along every change management project, being able to understand, interpret and anticipate the market. Systems for Billing, Customer Relationship Management, Business Intelligence, Workforce Management, GIS and SCADA allow the client to integrate processes across departments and divisions, enhancing their customer care and increasing their efficiency. Highly professional training activities and advisory services are provided to facilitate the integration of the new tools within the client's organization.

Engineering is able to provide a complete offering set for the Energy & Utilities market. It ranges from IT products to professional services aimed at providing value to clients.

Product - Engineering has developed a modular suite composed of multi-service software products: Net@SUITE. It responds to the specific requirements of utility firms and it is perfectly scalable to the dimensions and needs of clients. Engineering's software solutions are able to satisfy any law requirements, duly guaranteeing data accuracy. Such solutions are designed to be easily integrated with other systems and implemented in the future. Thanks to the knowledge of business processes and database frameworks, Engineering can also manage the full migration of previous software applications to the new solution or the integration of third parties' product to the current applications.

Services - Engineering is able to follow up clients' requests through a dedicated customer service office and a prompt-to-reply help desk. Professionalism in finding the best solution is Engineering's driver. Clients can count on an organization consulting unit able to increase business performance thanks to specifically tailored business process reengineering projects. Furthermore, a normative consulting unit is dedicated to the study of the new regulations issued by national authorities and to translate them into IT solutions, ensuring compliance with regulations. Moreover, Engineering has its own training school able to fulfil the demand for technical, methodological and managerial training.

Value - Engineering is able to provide clients with an in-depth Industry know-how. It has been translated into a set of IT solutions and services covering all the value-chain, and also reflected also in the professionalism of the teams collaborating with clients. Responsibility in project management includes fairness in software mix offering and accuracy in delivery.

Market and Customers

Engineering is strongly recognized as a leader within the Italian Energy & Utilities IT market providing solutions to Italian leader multi-utilities companies: Acea, Hera, Iren, Agsm and Acegas-Aps. Among Engineering's clients there are also important multinational companies such as: E.On, ENI, Gas De France Suez Energie, AMB and Acciona.

MILLIONS OF CLIENTS MANAGED

Engineering's IT systems are used to manage over 29 million meters and clients. In Italy, 14 million gas meters and clients (40%), 5.2 million electricity meters and clients (8%, but over 50% if we don't consider ENEL) and 8.5 million water meters (44%) are managed by Engineering's systems. These market shares are really relevant and have been built over the years thanks to Engineering's approach of sharing knowledge with the market.

With regard to the Water service, Engineering has been able to support the process of company aggregation experimented in Italy in recent years. For example, following the compulsory market reorganization, the numbers of public utilities operating in the Water sector has shrunk from 8.000 to about 90. Engineering has been able to assist clients in managing a wider territory partly through projects involving the merger of different information systems.