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Group and E&U Division

Engineering is the leading group in Italy in software and Information Technology services and one of the top 10 European companies, with an integrated full offer of business integration and consulting, application, infrastructure and innovative service outsourcing in Cloud Computing mode, solutions for vertical markets, strategic consultancy.

6.500 IT specialists, 43 branches spread throughout Italian regions and larger towns, Belgium and the EU, South America and the Middle East, a portfolio of consolidated revenue of 758.6 million Euro (the latest forecast for 2011 envisages consolidated revenue exceeding 800 million Euro). The group has traditionally grown at a high-than-average market rate since 1980, thanks to its dual strategy that rewards the capacity of endogenous growth and a policy of acquisitions in the business lines and vertical markets. Read more

Vincenzo Tartuferi – General Manager Telco & Utilities Division


  • Magic Quadrant for Utilities Customer Information Systems
  • Z. Sumic
  • 17 March 2008
  • For buyers of customer care and billing solutions in the energy and utility market, we map vendors' products for customer information systems.

    What You Need to Know

    Gartner has covered utilities customer information systems (CISs) since 2000 to address the needs of clients seeking solutions to improve meter-to-cash (M2C) and customer service processes. We are updating the "Magic Quadrant for Utilities Customer Information Systems" to reflect changes in customer buying criteria that have resulted from emerging business and regulatory trends, which subsequently impacted vendor offerings and, consequently, vendor positioning.

    CIS products cover utility M2C business processes with a level of functionality adequate for an integrated utility, and support customer service needs for utility companies operating in regulated markets. In contestable energy markets, CIS products also cover billing needs for network companies (focused on asset management) and retail/supplier companies (focused on customer management and commodity management). However, packaged CIS products are generally inadequate for the advanced customer-facing functions that competitive retailers need – functions such as customer retention, customer acquisition, campaign management and customer analytics. In competitive markets, therefore, retailers tend to supplement packaged CIS products with an add-on CRM solution to enhance customer-facing business processes beyond customer service.

Engineering Content

  • The Energy & Utilities Division
  • Engineering's organization includes a specific division dedicated to the Energy & Utilities market. It is the largest and recognized Competence Center serving this market.
  • Business Model
  • Engineering's business model is founded on the software value chain: consulting, system & business integration, outsourcing services, vertical products and solutions.
  • Net@Suite
  • "Engineering developed a brand new software suite for the Energy & Utilities sector: Net@SUITE. It is a comprehensive Customer Information System solution designed to meet the most demanding requirements of large multi-utilities companies."
  • Success Stories
  • Engineering is one of the best solution providers for Utilities thanks to numerous success stories.