What channel do you believe your customers would prefer for communicating with the sales reps on your team if you were to survey them today?
Over the phone29%
Via email26%
On a video call29%
In person6%
No sales rep - prefer self service9%
34 PARTICIPANTS
I think many would say they prefer self-service or a video call, but most value/impact is nearly always achieved when f2f. Especially since the pandemic, however, f2f feels a little trickier to make happen.