Customer Engagement
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Community Posts
Unsure what technology is available16%
Unsure we could implement it33%
Resistance to change41%
It could negatively impact customers25%
People could lose jobs19%
Our AR process is too complicated16%
Cost17%
Nothing, we have already automated our accounts receivable14%
Has anyone setup a new intake process for their department and if so, what did you model the processes on? Did you make use of a software package, and what are the key points for tracking, assignment, organizing and reporting.
Quality & Delivery time15%
Pricing & Delivery time34%
Pricing & Quality20%
All of the Above30%
Other (comment below!)
What are your thoughts on SaaS management platforms (SMP)?
By demonstrating how the product/service works and will help my organization37%
By providing a free trial of the product/service59%
By providing training for IT and product users54%
By providing strong customer service40%
By providing consulting services18%
Other (please share below)3%