Peer-Driven Insights

Customer Engagement

About this topic

Customer engagement refers to the strategies and interactions an organization uses to build and maintain meaningful relationships with its customers. Effective customer engagement delivers personalized experiences and consistent value across all touchpoints.

Active Ambassadors in This Topic

Rathik Pathak

JM Financial Services Ltd

Travel and Hospitality, 1k - 5k

India

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Community Posts

Are centralized cryptocurrency exchanges necessary in order to drive mass consumer adoption?

Yes64%

No23%

Unsure10%

Other (comment below)1%

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Has anyone setup a new intake process for their department and if so, what did you model the processes on? Did you make use of a software package, and what are the key points for tracking, assignment, organizing and reporting.

What were the buying experiences that most impressed you?

What Chabot tool are you using and would you recommend it?

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What has been your experience with digital transformation regarding engagement and success? More specifically, has the bigger pushback/challenges been External (such as with your customers) or internal (such as points of workflow friction, customer facing teams)?

External (i.e. Customers, patients)71%

Internal (i.e. workflows, customer facing)28%

How often are ESG programs motivated by branding or publicity?

Always10%

Often60%

Sometimes17%

Rarely11%

Never

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What customer data elements are most important in increasing customer engagement?

What does your customer feedback process look like? How quickly is your software team able to act on customer requests?

Have you ever experienced the curse of the product demo — when every feature and function worked perfectly until you tried showing them to an audience? Let me hear your best (or maybe worst) story.

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How do you balance the need for enhanced security through Strong Customer Authentication (SCA) with the goal of providing a frictionless and user-friendly payment experience for your customers?

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How do you coach or mentor engineers and developers in customer-centricity? Do you have a specific approach to helping them build empathy for end-users?

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Customer Engagement

About this topic

Active Ambassadors in This Topic

Rathik Pathak

Community Posts

Are centralized cryptocurrency exchanges necessary in order to drive mass consumer adoption?

Has anyone setup a new intake process for their department and if so, what did you model the processes on? Did you make use of a software package, and what are the key points for tracking, assignment, organizing and reporting.

What were the buying experiences that most impressed you?

What Chabot tool are you using and would you recommend it?

What has been your experience with digital transformation regarding engagement and success? More specifically, has the bigger pushback/challenges been External (such as with your customers) or internal (such as points of workflow friction, customer facing teams)?

How often are ESG programs motivated by branding or publicity?

What customer data elements are most important in increasing customer engagement?

What does your customer feedback process look like? How quickly is your software team able to act on customer requests?

Have you ever experienced the curse of the product demo — when every feature and function worked perfectly until you tried showing them to an audience? Let me hear your best (or maybe worst) story.

How do you balance the need for enhanced security through Strong Customer Authentication (SCA) with the goal of providing a frictionless and user-friendly payment experience for your customers?

How do you coach or mentor engineers and developers in customer-centricity? Do you have a specific approach to helping them build empathy for end-users?

How do you inspire companies to take on digital transformation, even if they don’t have the money up front?

How can IT leaders strike a balance between security and customer experience?

How can we shift consumer behavior to encourage more sustainable practices?

How do you work design thinking into your organization and your leadership?

What role does the CIO play in creating a customer-focused organization?

Community Posts

Are centralized cryptocurrency exchanges necessary in order to drive mass consumer adoption?

Has anyone setup a new intake process for their department and if so, what did you model the processes on? Did you make use of a software package, and what are the key points for tracking, assignment, organizing and reporting.

What were the buying experiences that most impressed you?

What Chabot tool are you using and would you recommend it?

What has been your experience with digital transformation regarding engagement and success? More specifically, has the bigger pushback/challenges been External (such as with your customers) or internal (such as points of workflow friction, customer facing teams)?

How often are ESG programs motivated by branding or publicity?

What customer data elements are most important in increasing customer engagement?

What does your customer feedback process look like? How quickly is your software team able to act on customer requests?

Have you ever experienced the curse of the product demo — when every feature and function worked perfectly until you tried showing them to an audience? Let me hear your best (or maybe worst) story.

How do you balance the need for enhanced security through Strong Customer Authentication (SCA) with the goal of providing a frictionless and user-friendly payment experience for your customers?

How do you coach or mentor engineers and developers in customer-centricity? Do you have a specific approach to helping them build empathy for end-users?

How do you inspire companies to take on digital transformation, even if they don’t have the money up front?

How can IT leaders strike a balance between security and customer experience?

How can we shift consumer behavior to encourage more sustainable practices?

How do you work design thinking into your organization and your leadership?

What role does the CIO play in creating a customer-focused organization?