If you like the technology and product, how do you deal with a vendor salesperson (or another company contact) that violates your beliefs or values? i.e. acts disrespectful to you or your team
CIO in Education, 1,001 - 5,000 employees
Move onDirector IT Business Management in Healthcare and Biotech, 1,001 - 5,000 employees
We typically use a VAR (value added reseller) and ask them to find someone else at the vendor that aligns with my values/beliefs.Fractional CIO in Software, 2 - 10 employees
If the salesperson is not acceptable you should make it known to the company and depending on the action they take, you should evaluate whether to stay of find another vendorCTO in Healthcare and Biotech, 11 - 50 employees
I would contact their immediate boss and explain to this person the situation the salesperson had that made me feel that way. With this, I would ask for a new salesperson to keep the business relationship accordingly. I will write an email to my Manager, HR, and the contacts in the vendor's company so everyone will be in the loop.CIO Strategic Advisor in Services (non-Government), 2 - 10 employees
There are many reasons why you might not like working with your sales person. If it gets to a point where the relationships is not tolerable, I would have a conversation with the sales person. If that did not fix the issues, I would ask the vendor to assign a different sales person to my account. It isn't a pleasant experience, but I have had to do this on a number of occasions over the years.Content you might like
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Chief Information and Technology Officer, 1,001 - 5,000 employees
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Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
So I give more credit to sales teams that rely on their Sales Engineers and more credit to Sales engineering that relies on a TME. I think the more powerful thing anyone can say is 'I do not know but will find out'.
On the other hand anyone who shows disrespect to my team which can come in many forms is not tolerated. I got to their leader an explain the issues in order to get resolution. The disrespect is not the same as a hard sell that I can just ignore.