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Outsourcing & Managed Services

About this topic

A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center.

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Community Posts

What's a quick win for optimizing spend? What's been your focus or "lowest hanging fruit"?

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What sort of problems have you encountered by outsourcing?

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What's the most important friction in deploying Robotic Process Automation (RPA) in your company?

Cost of RPA products24%

Lack of developers who can code RPA applications43%

Amount of customization needed to automate business processes27%

Lack of RPA code maintenance resources4%

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How do you track the performance of your third-party/outsourced partners?

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What has your experience been with managed service providers (MSPs)?

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How did you get your most recent job?

A personal contact who told you about it38%

A published advertisement of some kind42%

A recruiting firm/staffing agency10%

Other (share below)8%

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What is your biggest pain point when outsourcing IT/software jobs?

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How do you differentiate your services in an enterprise when the market is so crowded?

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Will the pressure from recent major ransomware attacks add to employee burnout in an industry that already faces a talent shortage?

Yes67%

No22%

Unsure10%

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Is Penetration Testing and Vulnerability Assessment becoming a saturated market? Are companies open to outsourcing the services or would they prefer to build an in-house team?

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What tools/services do you use for CTEM (continuous threat exposure management)?

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When it comes to outsourcing and managed services - which services do you completely outsource (e.g., L1 Help Desk, Windows Servers support, etc.), which one you used managed services (your people in charge but a vendor runs the team based on SLAs, e.g., Cloud engineering) and which ones you always keep in house (FTEs and staff augmentation, e.g., strategy and architecture)?

Can you recommend any effective MSSP collaboration strategies? How do you work with the provider in a way that allows you to maintain control over your security operations but still benefit as much as possible from their enhanced detection and response capabilities?

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We are using a very strong provider for Pen Testing - top right quadrant for sure. However, as we continue to expand and have more requests for pen testing, the current solution is becoming quite expensive. We are investigating Pen Testing as a Service or other more automated/AI enhanced testing. Are others are leveraging these types of services, and how do they feel they compare to traditional human penetration testing?

Does anyone have any experience implementing an Electronic Medical Record at national level across multiple health care institutions ? What strategy did you adopt? How did you approach the requirement gathering, design, and implementation processes? What were the main challenges you experienced?

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Do you have an example of a recent IT project where delegating the assignment was particularly difficult? What lessons did you learn from the experience?

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