When it comes to outsourcing and managed services - which services do you completely outsource (e.g., L1 Help Desk, Windows Servers support, etc.), which one you used managed services (your people in charge but a vendor runs the team based on SLAs, e.g., Cloud engineering) and which ones you always keep in house (FTEs and staff augmentation, e.g., strategy and architecture)?
A healthcare leader from the Gartner Peer Community is hoping to hear recommendations on a consulting company to assist with their turnaround and expertise in an EPIC shop.
They are an enterprise HC organization that recently implemented EPIC, and are trying to stabilize, create efficiency, and reduce cost. They are considering engaging an external consulting company to come in and evaluate current state, and to help their organization to determine a pathway of both stabilizing EPIC but also create efficiency in practice to reduce unsustainable IT costs.
